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Privacy and Data Processing

Privacy and Data Processing

1.Basic Information

VILKO engages in the processing of personal data as part of its operations.

The term "personal data" refers to any information relating to an identified or identifiable person.

The term "processing" encompasses all operations or sequences of operations related to personal data, whether performed automatically or manually. This includes, but is not limited to, collection, recording, organization, structuring, storage, modification, retrieval, consultation, use, sharing, dissemination, adaptation, combination, restriction, erasure, and destruction of data.

VILKO is committed to adhering to principles of privacy and data security. All actions are carried out in accordance with the General Data Protection Regulation (GDPR) and local regulations.

The purpose of this privacy policy is to provide transparent information about:

Who is responsible for processing your personal data.

The purposes for which your personal data is processed.

The retention period of personal data.

Your rights regarding data processing.

VILKO's obligations regarding processing.

The use of SSL encryption.


2. Responsibility for Personal Data

VILKO, registered in Belgium under number BE 0808.986.334, with its registered office at Jules Moretuslei 201, 2610 Wilrijk, acts as the data controller.

This means that VILKO determines the purposes and methods of processing personal data.

VILKO operates as a company with which you have a contractual relationship (directly or indirectly) as a customer or supplier, or whose website you visit.

3.Purposes of Processing Personal Data


VILKO collects personal data through (I) contracts concluded (directly or indirectly) with us, (II) voluntarily provided by you (through contact forms or other means), (III) by using our website and social media (including cookie-related technologies).


Personal data collected by VILKO includes identifying information, consumer preferences, financial data, registration numbers.


Personal data is always collected and processed by VILKO for specific and defined purposes. These include facilitating contract execution (including order processing, providing order status information, ensuring user account and application functionality), fulfilling legal requirements, marketing purposes (with the option to withdraw consent at any time), and improving the quality of our services.

Consequences of Not Providing Data?

Providing personal data is necessary for contract formation or using VILKO's applications (e.g., user accounts). Failure to provide essential personal data may prevent contract formation.

4. Retention Period of Personal Data

Your personal data is retained only as long as necessary to achieve the purpose for which it was collected, in accordance with legal, regulatory, and internal provisions, for a maximum of 5 years after the contractual relationship ends (except for settlement documents retained for 7 years and warranty documents retained for 10 years). Of course, these provisions do not affect your rights as described below.

5. Your Rights in the Context of Data Processing

Right to Withdraw Consent

You can always withdraw your consent for data processing. However, withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Right to Information

You always have the right to confirm whether VILKO is processing your personal data and access to such data within one month.

Right to Rectification

You always have the right to correct inaccurate personal data stored by VILKO.

Right to Erasure of Data

Under certain circumstances, you have the right to immediate erasure of your personal data by VILKO, for example, when they are no longer needed for the purposes for which they were collected.

Right to Restriction of Processing

In many cases, you have the right to restrict the processing of your personal data by VILKO, for example, when the accuracy of such data is contested.

Right to Data Portability

Under certain circumstances, you have the right to receive your personal data in a format allowing its transfer to another data controller.

Right to Object to Marketing Purposes

You have the right to object at any time to the processing of your personal data for direct marketing purposes.

6. VILKO's Obligations Regarding Data Processing

Principles of Processing

VILKO always processes personal data in accordance with principles such as:

Lawfulness, fairness, and transparency in relation to the data subject,

Purpose limitation,

Data minimization,

Data accuracy,

Storage limitation,

Integrity and confidentiality of data.

Legality of Processing

VILKO processes personal data only when specific conditions are met, such as explicit consent or the necessity of processing for contract performance.

Sharing Personal Data

Personal data is accessible at VILKO only to employees and associates who require access for their duties. These employees are bound by strict internal regulations regarding data processing.

7. SSL Encryption

VILKO employs secure encryption technologies, such as SSL (Secure Socket Layer), to protect your personal data during transmission over the internet. This ensures that your data is encrypted and visible only to you and our server.

8. Cookies

Cookies are small text files placed on your device. The VILKO website uses cookies for various purposes, including remembering items in your cart during shopping sessions. VILKO also uses cookies for marketing purposes on external websites to enhance the effectiveness of advertisements. Cookies are stored for a maximum of 2 years.

If you do not want cookies to be placed on your device, you can adjust your browser settings. However, please note that disabling cookies may affect certain features of the VILKO website.

9. Summary

This privacy policy may change in the future in response to anticipated changes or corrections, which will be duly announced.

We strive to provide a transparent description of your rights and obligations regarding the processing of personal data by VILKO. However, if you still have questions or concerns, we are ready to provide assistance and additional information.

If you would like to contact us or exercise any rights related to data protection, please send an email to To exercise your rights, attach a copy of your ID card or passport, allowing us to verify your identity.

If you have complaints or suggestions regarding the way we process your personal data, we are open to hearing from you.

VILKO attaches great importance to protecting your rights. Please remember that you have the right to file a complaint with the supervisory authority, particularly the data protection authority.